Refund Policy

Last updated: June 28, 2026

CrewTimeTrack is billed month-to-month with no long-term contract. You can cancel anytime and you'll keep access through the end of the period you've already paid for.

30-day money-back guarantee

If you're not happy with CrewTimeTrack, email us within 30 daysof your first subscription charge and we'll refund that charge in full — no hoops. This applies to a workspace's first paid month (new subscriptions), once per workspace.

Cancellations after the first 30 days

You can cancel whenever you like from Settings → Billing. Cancelling stops future charges; we don't bill you again after that. Monthly fees already paid are non-refundable beyond the 30-day window above, and partial months aren't prorated on cancellation.

Plan changes & usage charges

Plan changes are prorated by our payment processor when you make them. Usage-based charges that have already been incurred — for example job file storage over your included amount — aren't refundable.

Exporting your data

Whether you stay or go, your data is yours. Every screen has a JSON / CSV / XLSX export, so you can take your jobs, employees, schedules, and timesheets with you on the way out.

How to request a refund

Email support@crewtimetrack.com from the address on your account and tell us your workspace name. Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.

Questions about billing? See Pricing or the Terms of Service.